Privacy Policy

Last updated: 12/2/2025

Introduction

Horizon Pressure Washing ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Fill out a contact form or request a quote
  • Communicate with us via email or phone
  • Subscribe to our newsletter or marketing materials

This information may include your name, email address, phone number, physical address, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process and respond to your inquiries and requests
  • Send you marketing and promotional communications
  • Improve our website and services
  • Comply with legal obligations

Customer Information Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We will retain and use your information to the extent necessary to:

  • Comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws)
  • Resolve disputes and enforce our legal agreements and policies
  • Maintain business records for accounting and tax purposes

When we no longer need your personal information, we will securely delete or anonymize it. If you would like us to delete your personal information, please contact us using the information provided below.

Image Display Rights

When we perform pressure washing services at your property, we may take photographs or videos of the work performed (including before and after images). By accepting our quote and allowing us to perform services, you grant us the right to:

  • Use these images for marketing and promotional purposes, including but not limited to our website, social media accounts, advertising materials, and portfolio
  • Display these images publicly to showcase our work and demonstrate the quality of our services
  • Use these images in testimonials, case studies, and other marketing content

If you do not wish for us to use images of your property for marketing purposes, please inform us in writing before we begin work. We will respect your request and will not use such images for marketing purposes.

We will not use images that reveal personal information such as house numbers, license plates, or other identifying information without your explicit consent or unless such information is blurred or obscured.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access your personal information
  • The right to correct inaccurate or incomplete information
  • The right to request deletion of your personal information
  • The right to object to processing of your personal information
  • The right to data portability

To exercise these rights, please contact us using the information provided below.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: matt@horizonpressurewashing.com.au

Phone: +61 480 638 728

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.